Frequently Asked Questions

Orders & Payments

How can I place an order?
Browse our collections, add your favorite items to the cart, and proceed to checkout. It only takes a few clicks!

What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, PayPal, and Shopify Payments for your security and convenience.

Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible. We’ll do our best to update or cancel it before processing.

Shipping & Delivery

Where do you ship from?
We work with trusted global suppliers and warehouses to ensure fast and reliable delivery worldwide.

How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

How much does shipping cost?
Shipping is free on most orders! For remote areas or special items, shipping costs (if any) are calculated at checkout.

Returns & Refunds

What if I’m not satisfied with my purchase?
No worries — your satisfaction matters to us. You can request a return or exchange within 14 days of delivery if the item is unused and in original condition.

How do I request a refund or return?
Simply contact our support team and we’ll guide you step by step through the return process.

Support & Assistance

How can I contact Cheaplix?
You can reach us anytime through our Contact Us page. Our friendly support team is always happy to help!

When will I get a response?
We usually reply within 24 hours on business days.

About Cheaplix

What makes Cheaplix different?
We carefully curate minimalist, high-quality, and affordable products that blend style and practicality — so you can live smarter, not harder.

Are your products guaranteed?
Yes! Every product is quality-checked before shipment, and we stand behind our items with a satisfaction guarantee.