Returns & Refunds

Thank you for shopping at Cheaplix! We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

📦 Return Eligibility

We accept returns within 14 days of delivery. To qualify:

  • The item must be unused, in original condition, and in original packaging.
  • Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
  • Custom or personalized items are not eligible for return.

🔁 Exchanges

We do not offer direct exchanges. If you want a different item, please return the original for a refund and place a new order.

💳 Refunds

Once your return is received and inspected:

  • We’ll notify you by email regarding approval status.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Note: Shipping charges are non-refundable. Refund timelines may vary based on your bank/card provider.

🚚 Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us within 48 hours at support@cheaplix.com with:

  • Your order number

We’ll arrange a replacement or refund at no additional cost.

📩 How to Start a Return

  1. Email us at support@cheaplix.com with your order number and reason for return.
  2. Wait for return approval and instructions.
  3. Ship the item to the provided address. Customers are responsible for return shipping unless the item was incorrect or defective.

Still have questions? Contact us here. We're happy to help!